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Nancy J. Friedman (known in her business persona as the "Telephone Doctor")〔 is an American customer service and telephone skills consultant.〔 == Telephone Doctor == Nancy Friedman is founder and president of Telephone Doctor, an international customer-service training company in St. Louis, Missouri.〔 In 〕 She also appears as spokesperson in the company's video training programs. Friedman controls the registered trademark and dotcom domain for "Telephone Doctor".〔 Friedman speaks widely in corporate seminars in the U.S.〔〔 In 〕 She has been a keynote speaker at Fortune 500 and other corporate and association meetings.〔 Her practices were recommended by Bear Stearns chairman Alan C. Greenberg for implementation by all employees.〔 By 1994, Telephone Doctor employed 23 staff members and had annual worldwide sales of $2 million.〔〔 Friedman's desire to teach businesses how to make better use of the telephone rather than to take it for granted〔 has been called a "crusade" and a "quest to stamp out phone rudeness".〔 She explains that bad customer service translates into lower sales and lost business of hundreds of millions of dollars.〔〔 抄文引用元・出典: フリー百科事典『 ウィキペディア（Wikipedia）』 ■ウィキペディアで「Nancy Friedman」の詳細全文を読む スポンサード リンク
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